Shipping policy

Effective Date: 13th February, 2026

This Shipping Policy applies to all orders placed with [Mumika Foods] through our website.

1. Order Processing Time

  • Orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • For bank transfer orders (international), processing begins only after payment confirmation.

Processing time is separate from shipping time.

2. Shipping Coverage

We ship:

  • Across India

  • To the European Union

  • To select international destinations worldwide

Shipping availability may vary depending on local import regulations.

We reserve the right to decline shipping to certain countries due to regulatory restrictions.

3. Estimated Delivery Timelines

India:

Estimated delivery: 3–7 business days

International:

Estimated delivery: 7–21 business days, depending on destination and customs clearance.

Delivery timelines are estimates only and not guaranteed.

4. Customs, Duties & Import Taxes (International Orders)

For orders shipped outside India:

  • Customers are responsible for customs duties, VAT, and import taxes imposed by the destination country.

  • Customs clearance delays are beyond our control.

  • Failure to pay customs duties may result in shipment return or abandonment.

Shipping charges are non-refundable in such cases.

5. Shipping Charges

Shipping charges are calculated at checkout based on:

  • Destination

  • Package weight

  • Courier partner rates

Any additional customs or local delivery charges are the customer’s responsibility.

6. Shipping of Perishable Food Products

Our product is a perishable packaged food item with:

  • Shelf life of 9 months under 25°C

  • Requirement to consume within 3 days after opening

Customers are responsible for:

  • Providing accurate shipping details

  • Ensuring someone is available to receive the package

  • Storing the product properly upon delivery

We are not responsible for product damage due to:

  • Delayed acceptance

  • Incorrect address

  • Improper storage after delivery

7. Risk of Loss

Risk of loss or damage transfers to the customer once the shipment is handed over to the courier partner.

In case of visible transit damage, customers must:

  • Record an unboxing video

  • Take clear photographs

  • Notify us within 48 hours of delivery

8. Address Accuracy

Customers must ensure that the shipping address provided is accurate and complete.

We are not responsible for:

  • Incorrect addresses

  • Failed delivery attempts due to absence

  • Reshipping costs due to incorrect information

Reshipping charges may apply.

9. Lost Shipments

If a shipment is marked as delivered by the courier but not received:

  • Customers must contact us within 3 days

  • We will initiate a courier investigation

Resolution depends on courier confirmation and investigation outcome.

10. Shipping Restrictions

Due to food import regulations, some countries may restrict entry of packaged food items.

Customers are responsible for verifying local import rules before placing an order.

We are not liable for:

  • Seizure by customs authorities

  • Regulatory rejection

  • Import documentation requirements not disclosed by the customer

11. Contact Information

For shipping-related queries, contact:

[Mumika Foods]
[DSS 268, Sector 117, TDI City, Mohali, Punjab]
Email: [support@mumikafoods.com]

Please include:

  • Order number

  • Full name

  • Shipping address

  • Issue description