Contact information

Effective Date: 13th February, 2026

[Mumika Foods] is committed to transparent communication and timely resolution of customer concerns.

For any queries relating to orders, products, shipping, data privacy, or legal matters, please use the contact details below.

1. Business Information

Business Name:
[Mumika Foods]

Registered Address:
[DSS 268, Sector 117, TDI City, Mohali, Punjab]

Customer Support Email:
support@mumikafoods.com

Business Hours (IST):
 Monday to Saturday, 10:00 AM – 6:00 PM
Closed on Sundays and Public Holidays.

2. Grievance Officer (India Compliance)

In accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023, customers may contact our designated Grievance Officer for complaints relating to:

  • Personal data processing

  • Privacy concerns

  • Order disputes

  • Service-related grievances

Grievance Officer Name: Anmol Kumar
Email: support@mumikafoods.com
Postal Address: [DSS 268, Sector 117, TDI City, Mohali, Punjab]

We aim to acknowledge complaints within 48 hours and resolve them within 15–30 business days, depending on the complexity of the matter.

3. International & Export Customer Support

For customers outside India:

  • All communication must be initiated via email.

  • Please include full order details and supporting documentation (photos, videos where applicable).

  • Dispute resolution will be handled in accordance with our Terms of Service and governing law provisions.

We do not maintain physical offices or representatives outside India unless explicitly stated.

All contractual matters are governed by the laws of India, and correspondence shall be conducted in English.

4. Required Information for Order Disputes

To ensure efficient handling, please include:

  • Full Name

  • Order Number

  • Date of Purchase

  • Shipping Address

  • Description of issue

  • Supporting evidence (if applicable)

Incomplete information may delay resolution.

5. Legal Notices

Formal legal notices must be sent in writing to:

[Mumika Foods]
[DSS 268, Sector 117, TDI City, Mohali, Punjab]

Email notice alone may not constitute valid legal service unless acknowledged by us.

6. Regulatory Complaints

Customers may also have the right to lodge complaints with:

  • Relevant consumer protection authorities in India

  • Data protection authorities in their country of residence (for privacy matters)

However, we encourage customers to contact us first for resolution.