Refund policy

Effective Date: 13th February, 2026

This Return & Refund Policy applies to purchases made from Mumika Foods through our website.

By placing an order, you agree to the terms below.

1. Nature of Product

Our products are packaged food items. Due to hygiene, safety, and quality control reasons, food products are generally non-returnable once ordered.

2. Eligible Cases for Return or Replacement

We will offer a replacement or refund only in the following cases:

  • Product received is damaged in transit

  • Product received is defective

  • Incorrect product delivered

  • Product packaging is tampered or leaking upon delivery

To qualify:

  • You must notify us within 48 hours of delivery

  • Provide clear photographs and unboxing video evidence

  • Retain original packaging

Failure to provide evidence may result in rejection of the claim.

3. Non-Eligible Cases

We do not accept returns or provide refunds for:

  • Change of mind

  • Taste preference

  • Delayed delivery caused by courier or customs

  • Incorrect address provided by customer

  • Minor packaging variations

  • Customs duties or import taxes

  • Refusal to accept delivery

For international shipments, customs delays or refusals are not grounds for refund unless the product is returned to us in resalable condition.

4. International Orders (Important)

For orders shipped outside India:

  • Import duties, VAT, and customs fees are the customer’s responsibility

  • If a package is rejected or abandoned at customs, shipping charges will not be refunded

  • Refund (if applicable) will be processed only after product is returned and inspected

We are not responsible for delays caused by customs authorities.

5. Refund Process

If a claim is approved:

  • Refunds will be processed to the original payment method

  • Processing time: 7–14 business days

  • Bank transfer refunds may require additional processing time depending on banking institutions

Shipping charges are non-refundable unless the error was from our side.

6. Replacement Policy

Where possible, we may offer a replacement instead of a refund.

Replacement shipping timelines will depend on product availability and destination country.

7. Order Cancellation

Due to the nature of international food exports and order processing, orders cannot be cancelled once placed.

Please review your order carefully before completing payment.

Refunds or replacements will only be considered in cases of damaged, defective, or incorrect products received, subject to verification and supporting evidence.

8. Inspection & Quality Control

All products are batch-controlled and undergo quality checks before dispatch.

We reserve the right to reject refund claims if investigation indicates:

  • Product misuse

  • Improper storage after delivery

  • False or fraudulent claim

9. Contact for Claims

To request a return, replacement, or refund, contact:

Mumika Foods
[DSS 268, Sector 117, TDI City, Mohali, Punjab]
Email: support@mumikafoods.com

Please include:

  • Order number

  • Full name

  • Description of issue

  • Supporting photos or video